My Natural Health Policies
SHIPPING NOTICE - Please be mindful of courier delays at this time of year. The networks are at capacity and have advised that there will be additional domestic and international delays. This is outside of our control, keep checking your tracking and if you have any issues contact your local Post Office for further assistance.
ALL ORDERS PLACED AFTER 12PM MONDAY 23RD DECEMBER WILL BE DISPATCHED FROM FRIDAY 3RD JAN. WE ARE CLOSED DURING THE CHRISTMAS BREAK. YOU CAN STILL ORDER AS USUAL AND EXPECT YOUR TRACKING DETAILS IN THE NEW YEAR!
Thank you for your continued support - we look forward to serving you the best in natural health for 2025.
With gratitude, MNH Team.
Orders over $99 receive FREE regular shipping.
Regular shipping for all orders below this threshold is $6.
Regular shipping for all orders below this threshold is $8.
Shipping is $15AUD on all orders under $199
Please use our Australian website, www.mynaturalhealth.com.au for all Australian orders.
All Australian orders are now shipped using NZ Post International - Courier Select Australia. Please note we do not support Australian PO Boxes, Parcel Locker and Rural addresses, only residential and/or commercial street addresses at this time.
Once processed, please allow 5 to 12 working days for your delivery.
My Natural Health currently use New Zealand Post International Air and EMS. Shipping times will vary between 2-6 weeks under normal circumstances. At times there may be courier delays which are out of our control.
You will be charged in NZD.
Regular shipping for all international orders is $60 NZD.
My Natural Health use New Zealand Post as it's chosen carrier. It will take up to 1 - 4 working days for your order to be fulfilled and dispatched. At times there may be delays with deliveries due to public holidays or courier delays, which are out of our control.
If we do not have the products in stock, which can happen occasionally, we will let you know if there is a hold up with your order and if delivery needs to be extended beyond 1 - 4 working days.
Products on backorder take an additional 2-4 working days to get to you.
My Natural Health will endeavour keep probiotics as cool as possible but can't guarantee that your products will arrive in a cool state or that your local courier driver will make allowance for heat sensitive products. Please note, if there's a cool spot in particular where you'd like your parcel left, please use the 'Delivery Instructions' field at checkout to relay this message to us and we'll make sure it’s marked on your parcel.
My Natural Health will ensure that the products we supply you with are in optimal condition. We take every care to be aware of which products may be adversely affected by undue heat or light and to handle and store them accordingly. All products which, according to manufacturer's guidelines, are 'best kept refrigerated', are kept refrigerated on our premises at all times prior to our dispatching them.
Please note, if you order heat sensitive products on a Wednesday after the last courier at 3pm, your order will be sent Monday to avoid your heat sensitive product spending the weekend at a courier depot. Whether this is likely to be detrimental to the potency of your products depends largely on the products in question, and seasonal and holiday variations. It's certainly not likely to be an issue for most products being held over a regular weekend in cool weather, but we'd recommend against ordering probiotics on Christmas Eve for instance.
Please advise us if you want your heat sensitive product sent regardless. We cannot accept responsibility for your heat sensitive product handling/storage over the weekend if ordered after our cut off time.
We endeavour to use 'please keep cool' and/or "refrigerate" stickers on all parcels containing probiotics but can't guarantee this or that your local courier driver will make allowance for it. Please note, if there's a cool spot in particular where you'd like your parcel left, please use the 'Delivery Instructions' field at checkout to advise us and we'll note it on your parcel.
Keep refrigerated (+2-8°C). Vivomixx® contains live bacteria which are sensitive to heat, it is therefore recommended to keep the product refrigerated and away from light. However, it may be stored at room temperature (maximum +25°C) for up to one week without affecting its potency. Avoid high temperatures.
Our friendly team is here to help answer any queries related to our store policies.
