Frequently Asked Questions

Kia Ora!

We’re the new owners of My Natural Health and have given the brand and website a fresh new look to better reflect our commitment to quality and holistic wellness. Our updated website features a more user-friendly design, making it easier to navigate and find your favourite products. Please get in touch with any questions!

Back Ordered Stock

From time to time you might see 'backordered' on some product pages. This indicates that we sell this product but it is not currently on our warehouse shelves for dispatch. It will take an extra 1-3 days for these items to arrive before they are shipped to you. This is so that we can provide you with the very best dating possible on your items and avoids any extra stock going to waste and collecting dust on the shelf. We pride ourselves on customer satisfaction and are constantly sourcing the latest and greatest product to bring to you, our valued customers. 

Bulk Buying Orders

We love assisting in any way possible. Just shoot us an email to enquire about bulk buying options, we know buying more can save you money in the long run and can make healthier lifestyle changes more sustainable and kinder on the wallet. We believe good health should be accessible to everyone!

We're still in the process of moving our Australian website to match this one - stay tuned and get in touch if you have any questions!

www.mynaturalhealth.com.au

customerservice@mynaturalhealth.com.au

If you had an account on our old website, you'll need to create a new one next time you checkout on our store.

If you would like to access details about your previous orders, please get in touch with our friendly crew!

Unfortunately, once an order has been placed, we are unable to make changes. If you need to cancel your order, please contact our customer service team as soon as possible, and we will do our best to assist you.

It will take up to 1-4 working days for your order to be fulfilled, but we always try to aim for an overnight delivery within NZ.

Occasionally there can be unforeseen delays to orders, we will do our best to contact you ASAP if this affects any item in your order. Customer satisfaction is our top priority - we want you to be happy!

For international orders, shipping times will vary between 2-6 weeks under normal circumstances. At times there may be courier delays which are out of our control. 

You will be charged in NZD. Regular shipping for all international orders is $60 NZD.

For full details, head to our Shipping Page.

We offer a 10-day return policy for unopened and unused products, with a full list of non-refundable items available on our return policy page.

If you need to return an item, please contact our customer service team for instructions on how to process your return.

No sorry, we are an online company and do not allow pick-ups under normal circumstances. Although this is something that we are working on in the near future for all our local Timaru customers!

In special circumstances orders may be approved for pickups. Please contact our customer service team via email customerservice@mynaturalhealth.co.nz prior to placing your order for approval.