Frequently Asked Questions

Kia Ora!

We’re the new owners of My Natural Health and have given the brand and website a fresh new look to better reflect our commitment to quality and holistic wellness. Our updated website features a more user-friendly design, making it easier to navigate and find your favourite products. Please get in touch with any questions!

For our Aussie mates to join in the fun too!

www.mynaturalhealth.com.au

customerservice@mynaturalhealth.com.au

If you had an account on our old website, you'll need to create a new one next time you checkout on our store.

If you would like to access details about your previous orders, please get in touch with our friendly crew!

The information on this website is intended for your general information. It is not a substitute for medical advice from a health care professional and is not intended to diagnose, treat, cure or prevent any disease. Always consult your doctor or other qualified health care professional with any questions you may have regarding a medical condition. Do not disregard medical advice or postpone consultation with your health care professional because of information that you have read on this website. Always read the label of any supplements or natural health products you purchase and use only as directed. While we take care in providing you with information about the products we sell, we are reliant on our supplier partners for the accuracy of this information. Vitamins and minerals are supplementary to and not a replacement for a balanced diet.

Consult a health care professional if symptoms persist. Whereby valid, customer reviews reflect individual experiences and may not be typical. Individual results may vary.

We love to keep things simple here at MNH, and believe that there is so much "noise" out there in the health and wellness space which can get overwhelming. We want you to know each time you come to our store you are getting a curation of the best products that we believe will stand the test of time. Often as consumers we tend to jump on the next bandwagon (thanks social media) when in reality a more educated approach is best. And that's what we do, take the hard work off your shoulders and eliminating the tyranny of choice.

It's simple!

Here at MNH we deliver the goods, at the right price, straight to your door!

1. Convenient
2. Curated
3. Affordable
4. All the best brands under one roof

Sometimes other sites will have specials or promote a new brand to raise awareness. When this occurs, you might see a cheaper price temporarily. However, this is generally short-lived. Savings are available every day here at MNH and are reflected in our pricing. We rarely sell at RRP (if ever!) and this is to pass on all of the benefits to you - at the end of the day we wouldn't be here without you!

For any small business there are so many factors that come in to pricing and we believe that when you support small you are giving back to your community and help our family directly - so for that we are forever grateful for your ongoing support here at MNH.

Yes, for the most part we do. Sometimes there are brands that we choose to discontinue and this is due to a range of factors like a change in suppliers, pricing increases and availability. We aim to keep our shelves full and give you the best choice on the latest products in the health and wellness space.

From time to time we have to reassess where we are at as a business and make some tough choices and changes! With this being said we want you to know that if one thing is discontinued it is generally replaced with something even better. If you ever have any queries surrounding this please reach out to us - we are always happy to hear your feedback as this guides our decisions daily. And we love hearing from you!

We love supporting other small, local NZ and AU businesses. If you think we could be a good fit for your brand/product please get in touch via the contact form - we'd love to hear from you!

From time to time you might see 'backordered' on some product pages. This indicates that we sell this product but it is not currently on our warehouse shelves for dispatch. It will take an extra 1-3 days for these items to arrive before they are shipped to you. This is so that we can provide you with the very best dating possible on your items and avoids any extra stock going to waste and collecting dust on the shelf. We pride ourselves on customer satisfaction and are constantly sourcing the latest and greatest product to bring to you, our valued customers. 

We love assisting in any way possible. Just shoot us an email to enquire about bulk buying options, we know buying more can save you money in the long run and can make healthier lifestyle changes more sustainable and kinder on the wallet. We believe good health should be accessible to everyone!

Unfortunately, once an order has been placed, we are unable to make changes. If you need to cancel your order, please contact our customer service team as soon as possible, and we will do our best to assist you.

It will take up to 1-4 working days for your order to be fulfilled, but we always try to aim for an overnight delivery within NZ.

Occasionally there can be unforeseen delays to orders, we will do our best to contact you ASAP if this affects any item in your order. Customer satisfaction is our top priority - we want you to be happy!

For international orders, shipping times will vary between 2-6 weeks under normal circumstances. At times there may be courier delays which are out of our control. 

You will be charged in NZD. Regular shipping for all international orders is $60 NZD.

For full details, head to our Shipping Page.

We offer a 10-day return policy for unopened and unused products, with a full list of non-refundable items available on our return policy page.

If you need to return an item, please contact our customer service team for instructions on how to process your return.

No sorry, we are an online company and do not allow pick-ups under normal circumstances. Although this is something that we are working on in the near future for all our local Timaru customers!

In special circumstances orders may be approved for pickups. Please contact our customer service team via email customerservice@mynaturalhealth.co.nz prior to placing your order for approval.