Shipping Information

New Zealand

It's FREE SHIPPING over $48! 
(Regular Free Shipping Threshold  is $48 unless a shipping promotion is ongoing)

For orders NZ wide.

My Natural Health use New Zealand Post Track and Trace, and NZ Couriers for all national deliveries.  It will take up to 1 - 4 working days for your order to to be fulfiled, but we always try to aim for overnight delivery. If we do not have the products in stock – which can happen occasionally, we will let you know if there is a hold up with your order & if delivery needs to be extended beyond 1 - 4 working days. Everything under $48 will be charged with our standard shipping rate of $4 all over New Zealand.

If you need your order delivered urgently, please do contact us before placing your order and we will advise you whether the products you need are in stock first. If any product is out of stock, which happens occasionally, we will contact you promptly with the ETA.

Please allow for 1 - 4 working days once your order has been shipped.

International

My Natural Health currently use New Zealand Post International Air and EMS. Please allow up to 14 working days, exlcuding day of shipping for your parcel to arrive.

Heat Sensitive Products

My Natural Health will endeavour keep probiotics as cool as possible but can't guarantee that your products will arrive in a cool state or that your local courier driver will make allowance for heat sensitive products. Please note, if there's a cool spot in particular where you'd like your parcel left, please use the 'Delivery Instructions' field at checkout to relay this message to us and we'll make sure it’s marked on your parcel.

My Natural Health will ensure that the products we supply you with are in optimal condition. We take every care to be aware of which products may be adversely affected by undue heat or light and to handle and store them accordingly. All products which, according to manufacturer's guidelines, are 'best kept refrigerated', are kept refrigerated on our premises at all times prior to our dispatching them.

International Orders Heat Sensitive products

All orders are sent unrefrigerated. Please ensure that any products which you order are stable at room temperature. We take no responsibility for the ordering of any products which are not stable at room temperature and cannot accept the return of these items from international orders. We have a great selection of quality stable probiotic products.

Ordering Guidelines for Heat Sensitive Products:

NZ Customers:

Please note, if you order heat sensitive products on a Wednesday after the last courier at 3pm, your order will be sent Monday to avoid your heat sensitive product spending the weekend at a courier depot. Whether this is likely to be detrimental to the potency of your products depends largely on the products in question, and seasonal and holiday variations. It's certainly not likely to be an issue for most products being held over a regular weekend in cool weather, but we'd recommend against ordering probiotics on Christmas Eve for instance.

Please advise us if you want your heat sensitive product sent regardless. We cannot accept responsibility for your heat sensitive product handling/storage over the weekend if ordered after our cut off time.

We endeavour to use 'please keep cool' stickers on all parcels containing probiotics but can't guarantee this or that your local courier driver will make allowance for it. Please note, if there's a cool spot in particular where you'd like your parcel left, please use the 'Delivery Instructions' field at checkout to advise us and we'll note it on your parcel.

International Customers:

All orders are sent unrefrigerated. Please ensure that any products which you order are stable at room temperature. We take no responsibility for the ordering of any products which are not stable at room temperature and cannot accept the return of these items from international orders. We have a great selection of quality heat tolerant probiotic supplements available.

Manufacturer's Guidelines for Specific Heat-Sensitive Products:

Nature's Way Primadophilus Probiotic Range

• Cultures are tested throughout manufacture to ensure potency and is kept refrigerated throughout manufacture.

• A certain overage* is required to ensure potency as well.

*Overage is an amount of bacteria over what is stated, to ensure that even with some die off, the potency is maintained. Overage allows for circumstances such as shipping and products being left out of the fridge.

The manufacturer strongly recommends the product is kept refrigerated at all times, however, without being able to be exact, they say: "We have found that short-term excursions (1-2 weeks) at elevated temperatures of @104oF (40oC) will have little effect on the activity of the products." At room temperature, products are expected to lose 60-80% potency after six months, and to lose 100% potency after 12 months.

Ethical Nutrients Inner Health Probiotic Range

Product stability:

Changes in the stability occurred following temperature exposure above 4 degrees Celsius resulting in the loss of potency after a period of time as follows.
Temperature:

• 40 degrees Celcius

• 30 degrees Celsius

• 25 degrees Celsius

• 4 degrees Celsius

Time:

• 48 hours

• 14 days

• 4 months

• 2 years

Clinicians Multiflora and Clinicians Flora Restore Probiotics
Clinicians Multiflora and Clinicians Flora Restore are shelf stable and do not require refrigeration. The best temperature to store them at is 25oC or less. There is "overage" in the capsules to allow for loss of some CFUs [colony forming units] if the product is exposed to heat and moisture. Heat by itself isn't a major problem. These products are encapsulated and packaged in a way that they remain stable without refrigeration.

Nutra-Life Maxidophilus Probiotic Supplement
Nutra-Life Maxidophilus has enhanced stability with a long, 2-year shelf-life at room temperature. However, once opened, it is recommended to keep the product refrigerated and that the contents be consumed within 3 months for maximum efficacy. Refrigeration ensures superior viability and shelf life. Keep the bottle tightly sealed, avoid exposure to high temperatures and protect it from humidity.

Stability Factors - Two key factors influence probiotic bacterial stability: Temperature and Water Activity. It is important that the probiotics powders are never exposed to temperatures above 40oC even for a short period and is protected against high humidity. This may cause problems in some areas.

To achieve optimal shelf-life of the final products at room temperature 25oC it is essential that the Water Activity (WA) of these products is lower than 0.15. At higher Water Activity levels the probiotic bacteria can only be stable if the product is refrigerated at 5oC. Stability and shelf-life is improved at lower temperatures and although glass is a poor conductor of heat, after opening Maxidophilus should be kept cool to maximise shelf-life.

Nutra-Life Probiotica P3
Does not require refrigeration – independent laboratory testing guarantees stability at room temperature for 3 years.
Nutra-Life Probiotica P3 is guaranteed to be stable for 3 years at room temperature and throughout the normal use of the product. This is because Nutra-Life Probiotica P3 friendly bacteria have undergone a special proprietary process and extensive testing to ensure they are stable out of the refrigerator, enabling them to confer their unique digestive and immune health benefits.

Lifestream Advanced Probiotics
Probiotics need to have live beneficial bacteria present in large numbers to be able to exert a beneficial effect - our product shows stability throughout the shelf life of the product. Lifestream Advanced Probiotics are micro-encapsulated to ensure survivability through the low pH of the stomach. Ideally, Probiotics should be kept at room temperature (under 25oC), out of direct sunlight, and do not need to be refrigerated. A freeze-drying process during the fermentation of the probiotic bacteria affords these convenient storage conditions. As long as Lifestream Advanced Probiotics are not left in direct sunlight (which will eventually kill everything!) then the live count is guaranteed until expiry.

Vivomixx Probiotics

Keep refrigerated (+2-8°C). Vivomixx® contains live bacteria which are sensitive to heat, it is therefore recommended to keep the product refrigerated and away from light. However, it may be stored at room temperature (maximum +25°C) for up to one week without affecting its potency. Avoid high temperatures.