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Frequently Asked Questions 

Q: How long until my order is delivered ? 

A: It will take upto 1-4 working days for your order to be fulfilled, but we always try to aim for an overnight delivery. If one of the items is on back order, then this might cause a bit of delay but should be on your way ASAP! 

 

Q: I have forgotten my password. HELP! 

A: When clicking the forgotten password link, it generates a new password. This new password will be sent to your login email. So please copy and paste this password and it should be working A-OK! (Please remember, everytime you click the forgotten password link it will always\generate a brand NEW password) 

 

Q: Can I come pick up my products ? 

A: No sorry, we are an online company and do not allow pick-ups (but do allow if there are certain circumstances involved) 

 

Q: How do I claim my reward points ? 

A: Once logged in, please click in your account my rewards points, and everything will be displayed for you. In there you will be displayed a coupon code, which you can copy and paste in your my carts page, when placing an order with us. 

 

Q: When do the reward points get issued ? 

A: Reward points will only be issued once your item has been shipped and completed. A coupon code will be sent to you, and use that coupon code the next time you shop with us. 


 

Contact Details

Email: customerservice@mynaturalhealth.co.nz
All communication is strictly via email. 

All emails are answered Monday to Friday between 9.00am - 2.30pm. 

We are located in East Tamaki.

 

Contact Form

Fill out the following form to get in touch with us, please click contact us button once:

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WHAT DO OUR CUSTOMERS SAY ABOUT US?

Very impressed, super quick delivery (arrived day after ordered and this was to a rural address!) and very competitive prices. Would very highly recommend to anyone looking for a company that ticks all the boxes5

Received my order the next day, so very pleased. Thanks again also for the promotional emails, the alert to the clearance Sale, very helpful on this occasion.5

Received order in a week. That was quick considered I am in Canada! The box was a little too flimsy as the box was slightly crushed. But overall very good transaction.5

Another great experience with MyNaturalHealth..great products, super fast delivery, and love the little free gifts. Wonderful staff to deal with. Many thanks5

Highly recommend my natural health were fantastic to deal with friendly easy web site to use would definately be buying again have recommended my family member who has also purchased through my natural health also has had a great experience also very prompt fast delievery of product could not ...5

I have to say it is a amazing shopping.Good service .Fast delivery,total 6days from NZ TO CHN. Thank you all.5

The service from these folks keeps getting better. They were particularly accommodating of my need to have this order very urgently. Very friendly and helpful.5

Naman choudhary is a very patient person, both on a business trip, or on sick leave, he patiently answered my questions, thank you very much. If the shop will be able to reduce the cost of delivery to China ,I think there will be more orders.5

I have thoroughly enjoyed this website! So many lovely natural products and competitive prices. Love that there are always awesome deals running. Great communication and speedy delivery. Keep it up! :)5

Very happy with this website, prices and very speedy delivery. I will use My Natural Health again!!5

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we accept Credit card, direct deposit, and paypal